Log in into your account, input delivery information, goods information and payment method and the system will show the fee for you. Upon confirmation of placing order, the system to match up and our riders will arrive & pick up within 30mins.
Please enter full address of both the sender & receiver, including street/road name, number, block number, building name, unit number and postal code as much as available. If it is a commercial building, please give us more instruction on the meeting point.
It takes typically 5-10 minutes for the order to get accepted, in which the rider will arrive for pick up within 30 minutes. In case of advance booking (4 hours and above), your booking is guaranteed and the rider will arrive within the designated timeslot.
We deliver 7 days a week, from 8am to 10 pm including public holidays. Our customer services hotline is available daily from 9am – 6pm. For after hour enquiries please send us an email to firstname.lastname@example.org.
We built a comprehensive training program and background check before a rider could on-board. We also build a mutual rating system & frequently give feedback to our rider for continuous service improvement.
Yes, you can change it in the app. If it is before the rider pick up, we will re-calculate the fee for you & refund you the difference if any. However if it is after the rider pick up, we will need to charge some extra fee based on actual distance the rider has travelled and your new destination.