This is the Personal Data Protection Policy of Rapid Rabbits Pte Ltd ("RaRa") (a limited liability company incorporated under the laws of Singapore). In accordance with the Personal Data Protection Act 2012 of the Republic of Singapore (the "PDPA"), this Policy sets out how RaRa manages, collects, uses, shares and protect Personal Data belonging to you (the “Sender”, the “Receiver”, the “Rider”, the “Driver”) when you use our services. This Policy also sets out the purposes for which RaRa collects, uses and discloses such Personal Data.
RaRa is a third party techno-logistic service provider. Our main business activity involves performing Last Mile Deliveries on behalf of both online and offline retailers / merchants / individuals ("Senders") to individuals.
This Policy deals with the following Personal Data belonging to you.
IF you are an individual user (either as a Sender or Receiver) we may collect and process the following data about you:
Because RaRa is a third party logistics service provider, we receive your Personal Data and Personal Data of other Individual Receivers from Senders that have engaged our services.
RaRa may also, from time to time, contact you by email, over the phone or in person, to request for additional information that is reasonably required to facilitate the delivery of products to the intended Receivers. In such cases, by providing any Personal Data directly to RaRa, you shall be deemed to have consented to the terms of this Policy, including the purposes set out in this Policy for which RaRa collects, uses and discloses your Personal Data.
For every Sender that engages RaRa's services and, in the process of such engagement, provides RaRa with Personal Data belonging to you and other Individual Receivers, RaRa requires a warranty from the Sender that the Sender acts in full compliance with the Personal Data Protection Act 2012 of the Republic of Singapore.
Specifically, RaRa highlights the following that is required of Senders before providing RaRa with any Personal Data:
We use your Personal Data for the purposes of serving you, ensuring timely and successful deliveries to you, and improving our service quality to you. This includes, where applicable:
When using your Personal Data for the above purposes, we may contact you via regular mail, fax, e-mail, SMS, telephone or any other electronic means.
At RaRa, we take all reasonable steps to protect your Personal Data against unauthorized Disclosure. We do not disclose your Personal Data to third parties except when required by law or to the following for the same purposes listed in the preceding section:
In the event your Personal Data is disclosed to third parties as per the above, RaRa will ensure that these third parties conform to this Policy, the PDPA and confidentiality requirements.
In addition, RaRa implements strict standards of security across our operations to prevent any leakage, loss, damage, or unauthorized copying of your Personal Data in our systems.
You should take extra precautionary when using any Rara social networking features since the information you choose to make available can be seen by other users in a particular group. We do not monitor the use of such features in the normal course of business although we reserve the right to do so at our discretion.
At times, it may be necessary and/or prudent for us to transfer certain personal information and/or data to our companies or service providers outside of Singapore or such other countries and jurisdictions where RaRa operates. This may happen if our servers or suppliers and service providers are based overseas or if you use RaRa services and products while in such overseas countries and jurisdictions. We will take steps to ensure that your personal information and/or data is used by such overseas third parties in accordance with this policy and that such overseas third parties observe strict confidentiality and data protection obligations.
RaRa and our affiliates may send you marketing messages to your telephone number if you have given us consent, or if you have not registered with any applicable do-not-call registry (or its equivalent) or the sending of such messages is permissible under applicable laws and regulations.
We and our affiliates may from time to time send to you newsletters, promotional materials and marketing materials based on the personal information and data that you have provided to us. We may use your information and data in direct marketing and we require your consent (or an indication of no objection) for that purpose.The following classes of services, products and subjects may be marketed:
The above products, services and subjects may be provided or solicited by us and/or our affiliates, third party service providers providing the above products, services and subjects and charitable or non-profit making organizations (“Outside Parties”). We may provide your personal information and/or data to Outside Parties for use by them in marketing the above products, services and subjects and we require your written consent (or indication of no objection) for that purpose.
You may opt out from receiving such marketing communications at any time by sending an email to us at abcd@Rara.Delivery. Any such request should also clearly state the details of personal data in respect of which the request is being made.
Please note that after opting out, you may still receive non-marketing messages, such as product updates and service notices as permitted under applicable local laws and regulations.
Occasionally, at our discretion, we may include or offer third party products or services on RaRa. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of RaRa and welcome any feedback about these sites.
As we can only ensure absolute data protection with your help, we invite you to contact our Data Protection Team at any time should you have any concerns, queries or feedback regarding our use, management and protection of your Personal Data. We would love to hear from you should you wish to:
You may contact our Data Protection Officer at firstname.lastname@example.org and we will get back to you within 48 hours.
RaRa reserves the right to amend this Policy from time to time, in accordance with the prevailing law. The amended Policy shall at all times be available on our website at rara.delivery/privacypolicy
RaRa's Personal Data Protection Policy is governed by the laws of Singapore and any dispute relating to this Policy shall be submitted to the exclusive jurisdiction of the courts of Singapore.