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Delivery Service

Rara Terms And Conditions

These terms and conditions apply to your use of the RaRa mobile application and other related online and offline platform (“RaRa”), as well as to all information, recommendations and/or Services (defined below) provided to you by means of your use of RaRa.

RaRa is powered, provided and operated by Rapid Rabbits Pte Ltd and other affiliates (collectively, “we”, “us”, “our” and the “Company”).

Please review these terms and conditions carefully. By using RaRa or the Services, you acknowledge and agree that these terms and conditions and our privacy policy are binding on you. For more information on how we will use your personal data, please see our privacy policy. If you do not agree with these terms and conditions and our privacy policy, do not install the RaRa mobile application, delete it and do not use RaRa or the Services.

A. Definitions and Interpretation

  • In these terms and conditions, the following definitions and rules of interpretation apply unless otherwise defined or the context requires otherwise:
    1. “Advertisement” means any promotion messages and information that may appear on your mobile device during the operation of the App.
    2. “Delivery Providers” means the drivers or vehicle operators whose transport and logistics services are offered and may be requested through the use of RaRa.
    3. “Services” means any and all services provided by us to you by means of your use of RaRa, which include the services described in clause 3(a).
    4. “SGD” means Singapore dollars, the lawful currency of Singapore.
    5. “Singapore” means the Republic of Singapore.
    6. “Operating Platform” means “RaRa” App, Website and API provided by us.
    7. “App” means the “RaRa” mobile application supplied by us and downloaded and installed by you on your mobile device through which you may obtain the Services.
    8. “Rara website” means our website and any subsides at where you can access for information & relevant Services provided by RaRa.
      “Terms” means these terms and conditions, which may be amended and supplemented by us from time to time in accordance with clause J.
  • Headings are for convenience only and do not affect interpretation. The singular includes the plural and the masculine shall include the feminine and neuter and vice versa.
  • A reference to a person, corporation, trust, partnership, unincorporated body or other entity includes any of them.

B. License of App and Website

  • Subject to your compliance with these Terms, we grant you a limited non-exclusive, non-transferable license to the Operating platform including:
    1. Download and install one copy of the App on your device and to run such copy of the App solely for your own personal use.
    2. Access our Website services through
    3. Integrate with RaRa system (for corporate customer).
  • Your use of RaRa grants you no rights in relation to our intellectual property rights (including, without limitation, copyright, trademarks, logos, graphics, photographs, animations, videos and text or rights in and to the App and applications) or the intellectual property of our retail or advertising partners, other than the non-transferable, personal right to use and receive the Services in accordance with these Terms.
  • You must not :
    1. License, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Services or the Operating platform in any way.
    2. Modify or make derivative works based upon the Services or Operating platform.
    3. Create Internet “links” to the Services or “frame” or “mirror” any App on any other server or wireless or Internet-based device.
    4. Reverse engineer or access the Operating platform in order to:
      • Design or build a competitive product or service.
      • Design or build a product using similar ideas, features, functions or graphics of the Services or App/Website.
      • Copy any ideas, features, functions or graphics of the Services or App/Website.
      • Launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services or App/Website.

C. Services

  • We offer a technology platform to provide information and a means for you to obtain transport and logistics services from Delivery Providers through the use of RaRa. RaRa allows you to send a request for transport and logistics services (together with details of you and your journey) to Delivery Providers and each relevant Delivery Provider has the sole discretion to accept or reject each such request. If a Delivery Provider accepts a request, RaRa will notify you and provide information about the Delivery Provider such as the vehicle license number, contact number and driver rating (if any).
  • You acknowledge and agree that we only act as an intermediary between you and the Delivery Providers and we are not your agent or the agent of the Delivery Providers. We are not a transportation carrier and do not provide transportation services. We are not responsible for the behavior, negligence, conduct, actions or inactions on the part of the Delivery Providers that you may use (through RaRa or otherwise). Any contract for the provision of transport and logistics services is between you and the Delivery Providers and not us.
  • You must keep secure and confidential and not disclose to any third party any username or password that we may provide to you in relation to access to RaRa and the Services.
  • We shall assume that any person using your mobile device, your username and password is you or a person authorized by you.

D. Your use of RaRa and the Services

You agree:
  • To warrant that all information and details provided by you to us (through any communication channel including but not limited to the App, our Website, through phone conversation) are true, accurate, complete and up-to-date in all respects and at all times.
  • You will not use RaRa or the Services.
    1. For any unlawful purpose.
    2. In any way that interrupts, damages, impairs or renders RaRa or the Services less efficient.
    3. To access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures.
    4. To advertise or promote third party or your own products or services.
  • To comply with all applicable laws while using RaRa or the Services.
  • You will not use the RaRa or the Services to cause nuisance, annoyance or inconvenience.
  • To refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation.
  • To provide us with whatever proof of identity we may reasonably request.
  • To be responsible for appropriate packaging for your item during the course of delivery. Rara and our Delivery Provider reserve the right to rejected providing the Services should the item, in our sole opinion, is inappropriately packed, or disparate loose unpacked. You will not be eligible for refund in such cases.
  • To clearly label the Delivery item with Delivery Information including:
    1. The Sender’s name, address (including postal code and unit number), telephone number.
    2. The Receiver’s name, address (including postal code and unit number), telephone number.
    3. Special Precaution to be taken (such as “FRAGILE”, “DO NOT BEND”).
  • To provide an image of the item so that the Delivery Provider could identify if the size is fit within their vehicle.
  • To warrant that you have complied with all laws & regulations relating to the nature, conditions, packing, storage of the Delivery item. You should not use our Services for and RaRa or our Delivery Provider reserves the right to decline any items that is prohibited by law, contains dangerous or hazardous materials, including but not limited to (you can referred to our list of “Restricted item” here):
    1. Explosives, firearms or other offensive weapons, flammable or hazardous materials, poisonous or infectious substances, blood or blood products (whether infectious or not).
    2. 3.6.2 Human or animal remains.
    3. 3.6.3 Live animals.
    4. 3.6.4 Cash.
    5. 3.6.5 Share, certificates or other documents evidencing title to securities or real properties.
    6. 3.6.6 Original copies of any record, drawing, document or electronic recording of which duplicates or copies have not been made and kept by you.
    7. 3.6.7 Precious metals and stones.
    8. 3.6.8 Illegal narcotics or drugs.
    9. 3.6.9 Any Delivery Item (or its contents thereof) of a value exceeding S$1,000.00.
  • In the event a Delivery is not completed because the Delivery Provider was late to reach the recipient for reasons that are not the your responsibility, and not described as circumstances outside our control, RaRa’s Customer Service will contact you to arrange redelivery, free of charge.
  • In the event that the Receiver is found to be absent from the address specified by you and no other person is present to take the Delivery Item(s), the Delivery Provider will contact you to request further instructions on how to proceed. In the event you cannot be contacted either, you authorize us to decide on your behalf as we deem appropriate. You acknowledge that additional charges might arise as a result of Delivery completion failure due to missing recipient (e.g. cancellation fee, additional waiting time, new Delivery request).
  • Your Delivery is deemed completed upon receipt by us of proof of delivery by signature in electronic form or by other evidence such as the Delivery Provider’s confirmation of delivery.
  • To treat Delivery Providers introduced to you through RaRa with respect and not to cause damage to their vehicles or engage in any unlawful, threatening, harassing, abusive behavior or activity whilst using their vehicles or the Services.
  • To compensate and defend us fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms. Delivery Providers will not open neither inspect the item and we shall bear no responsibility in any legal liability resulting in providing Delivery Services for these item.

We reserve the right to suspend, restrict or terminate your access to RaRa and the Services at any time without advance notice or liability if we have reasonable grounds to believe you have breached any of these Terms or in our opinion you misuse RaRa or the Services. This shall not limit our right to take any other action against you that we consider appropriate to defend our rights or those of any other person.

E. Charges and Payment

It is free to generally use the App and our Website. For details about the cost of the transport and logistics services provided by the Delivery Providers, please refer to the latest pricing guidelines posted on our Website/the App, which may be amended and updated at our sole discretion from time to time without prior notice. You agree to make payment in full directly to any Delivery Provider introduced to you through RaRa or through payment channel provided by Rara (e.g. Credit Card) for any services provided by such Delivery Provider to you.

Cancellation fee may apply to you once it takes place after the grace period of 10 minutes after confirmation of delivery. By using our Services you are borne by the applicable Cancellation fee.

F. Promotions

We may from time to time offer promotions on RaRa. All promotions provided are subject to Singapore regulatory requirement and governed by separate Terms and Conditions. to We reserve the right to amend, suspend, withdraw or terminate, whether in whole or part, any promotion without prior notice and at our absolute discretion.

G. Links and Advertisements

RaRa may contain Advertisements and links to third party websites. We shall not be responsible for the contents and accuracy of any Advertisement. Any links to third party websites are provided solely for your convenience and not in any way as an endorsement by us of the contents on such third party websites. If you access any linked third party website or Advertisement, you do so entirely at your own risk. We shall not be responsible for any transactions between you and any advertisers or third party website operators.

H. Indemnification

By accepting these Terms and using RaRa or the Services, you agree that you shall defend, indemnify and hold us, our affiliates, our licensors, and each of our and their respective officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with:

  • Your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein.
  • Your violation of any rights of any third party, including Delivery Providers arranged via RaRa.
  • Your use or misuse of RaRa or the Services.

I. Disclaimers

  • The Operating platform is provided to you on an “as is” basis. We do not guarantee that the Operating platform is compatible with your mobile device or that (the contents of) the Operating platform and our website are free of errors, defects, malware and viruses or that the Operating platform and our website are correct, up to date and accurate.
  • We do not warrant and accept no liability in connection with the availability of the Services, the availability of transport and logistics services from the Delivery Providers through the use of the Services, the accuracy of the information or data provided as part of the Services or the quality, suitability and timeliness of the services of the Delivery Providers.
  • Any quoted pick-up or journey times are best estimates only and we shall have no liability if a pick-up or journey time exceeds any estimate given or otherwise exceeds your expectations for whatever reason nor shall we have any other liability to you in connection with the time at which you and/or the goods to be transported by the Delivery Providers reach or fail to reach the destination.
  • Vehicles of Delivery Providers registered with RaRa may be installed with GPS tracking device and/or other location tracking software or technology. Such vehicles are tracked using GPS or other location tracking technology to facilitate and improve route planning only. You acknowledge and accept that the location tracking feature is not error-free and the information provided by it may not be accurate. Your use of the location tracking feature is solely at your own risk and we accept no responsibility or liability in connection with any such use of and/or reliance on such location tracking information by you.
  • It shall be your sole responsibility to ensure that valuable, unusual or any other items are covered by appropriate insurance. In case of lost items inside the vehicles of Delivery Providers during the journey, we will use reasonable endeavors to liaise with the relevant Delivery Provider to locate such items but in no event our responsibility or liable for the loss of, or damage to, any such items exceeding the value of 200 SGD.
  • The use of RaRa and the Services is at your sole risk. To the fullest extent permitted by applicable law, we shall not be liable for any damages resulting from or in connection with the use or inability to use RaRa or the Services (including any consequential, indirect, incidental damages or any loss of profit or damages to your mobile device).

J. Modification of Terms and the Services

We may, at our sole discretion, from time to time amend or otherwise modify or replace any of these Terms, or change, suspend or discontinue RaRa or the Services (including but not limited to the availability of any feature or content) by sending you notice through RaRa or by posting a notice on our website at Rara.Delivery, which shall be effective and binding on you upon notice or posting. We may also impose limits on certain features and services or restrict your access to parts or all of the Services without notice or liability.

K. Personal Data and Privacy

The collection, use, storage and transfer of your personal data are generally subject to our privacy policy and personal information collection statement, the latest version of which is at Rara.Delivery/privacy. Our privacy policy, as may be amended and updated from time to time at our sole discretion, is incorporated by reference into these Terms.

L. Miscellaneous

  • You may not assign or transfer any of your rights or obligations under these Terms to any person without our prior written approval. We may assign and transfer any of our rights and obligations under these Terms to any person.
  • We may give notice by means of a general notice on RaRa, or by electronic mail to your email address on record in our account information, or by written communication sent by regular mail to your address on record in our account information.
  • If any provision under these Terms is rendered void, illegal or unenforceable in any respect under any applicable law, the validity, legality and enforceability of the remaining provisions shall not in any way be affected by it and shall continue to apply.
  • The original text of these Terms is in English. In the event of any inconsistency between the English text and any foreign language translation, the English text shall prevail.

M. Governing law and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore. Both you and us agree to submit to the exclusive jurisdiction of the courts of Singapore as regards any dispute or matter arising under these Terms.

Effective as of July 30th 2017