These terms and conditions must be obeyed by every user or party involved in or with the services or products provided by RaRa Delivery for security and mutual comfort.
“RaRa Delivery” refers to PT Rapid Rabbits Indonesia, a technology-based company that offers instant and same-day delivery solutions with the registered office at CoHive Menara Tekno Floor.2, Jl. H. Fachrudin No.19, RT 1 / RW 7, Kebon Sirih, Central Jakarta 10250, which operates under the name “RaRa Delivery” in Indonesia.
“Service” refers to the operational activities managed by RaRa Delivery to distribute delivery details that have been submitted to RaRa Delivery via Driver Partner application for their acceptance and to provide other information regarding the delivery and use of the Service.
“Delivery” means all packages, parcels, goods delivered or any part therein or contents that proceed under a single delivery request, proposed trip, consignment notes, and/or invoices which may be made by any means RaRa Delivery chooses, including by land transportation or other carriers. The services provided by RaRa Delivery are limited to pick-up, transportation, and delivery of goods. Each delivery is sent on a limited liability basis as defined herein.
“Packages or goods” refers to goods, letters, documents, and several types of goods that can be delivered by RaRa Delivery following these Terms and Conditions and the prevailing laws and regulations.
“Sender” refers to the party registered in the RaRa Delivery Service as the party sending the Packages/Goods.
“Recipient” refers to the party registered in the RaRa Delivery Service as the party receiving the Packages/Goods. In the process of delivering Packages/Goods, the sender and receiver are considered inseparable units in the use of the RaRa Delivery Service.
“User” refers to all users who have access to all or part of the panels or platforms or channels provided by RaRa Delivery.
“Driver Partners” refers to the driver-partners who have agreed to receive and send orders through the Services offered by RaRa Delivery.
“Terms and Conditions” refers to the terms and conditions applied to the Service as set out in “www.rara.delivery” and can be changed from time to time without prior notice.
RaRa Delivery has the right to know the contents of the goods sent by the Sender.
RaRa Delivery has the right to double-check the dimensions and weight of the Package/Goods.
RaRa Delivery has the right to check the feasibility of the packages to be sent.
RaRa Delivery has the right to reject Packages/Goods whose packaging is judged by RaRa Delivery to be inappropriate or not following RaRa Delivery policies and applicable laws and regulations.
RaRa Delivery is not responsible for delivery that does not comply with the statement and/or information stated and/or provided by the sender through RaRa Delivery and/or including the types of prohibited goods.
Security and packaging of Packages/Goods sent is the full responsibility of the Sender.
The Sender agrees to provide Sender and Recipient data information through the RaRa Delivery platform completely and correctly (name, address, city, sub-district, sub-district, postal code, and telephone number).
The Sender agrees that the timing for picking up the goods is determined after the payment process is successful.
The Sender frees RaRa Delivery from responsibility for fines and/or compensation in any case due to:
Loss of Package/Goods, if the Sender incorrectly provides the recipient’s information data but the Package/Goods have been received by the Recipient.
Damage to the contents of the Package/Goods, if there is no seal damage to the package when it is received by the Recipient.
Damage to the contents of the Packages/Goods, if there is a mismatch in the contents of the actual Goods with the description of the goods listed.
Statement discrepancies, if the Sender provides a statement regarding the contents of the Package/Goods that are not following the type of goods filled in the RaRa Delivery Service.
Demands from other parties and/or authorities, if the contents of the packages sent through RaRa Delivery do not match the statements from the Sender and then contradict the prevailing laws and regulations.
Delay, loss, damage, if costs are arising from negligence and error of the Sender in fulfilling the obligations stipulated in these Terms and Conditions and other provisions stipulated by RaRa Delivery.
RaRa Delivery is not responsible for compensation that exceeds the limit of compensation as specified in the Terms and Conditions for loss of important company documents and/or documents, notary deeds, or other commercial contracts.
RaRa Delivery has the right to take and/or deliver the Package/Goods sender through the channels, methods, procedures, and networks owned by RaRa Delivery.
RaRa Delivery has the right to take steps that are deemed necessary after knowing that there is a violation of the provisions contained in these Terms and Conditions immediately, including to carry out Standard Delivery as regulated in these Terms and Conditions.
RaRa Delivery offers the following two delivery services:
Same-day Delivery is delivery with a duration of up to 8 hours from the time the package, parcel, or item is picked up by RaRa Delivery Driver-Partners.
Instant Delivery is delivery with a duration of up to 3 hours from the time the package, parcel, or item is picked up by RaRa Delivery Driver-Partners.
Delivery duration is subject to change at any time and without notice depending on conditions in the field.
Additional services from RaRa Delivery:
Cash on Delivery (COD) Service is a service that can be used to ask Driver-Partners to receive payment when making a Delivery with the provision of additional fees as stated in the “Fee”.
Placing orders for Delivery Services can be made through the order channel provided by RaRa Delivery, be it an application, website, or other parties that have officially collaborated and are legally registered as an official agent to offer RaRa Delivery Services.
A Delivery Service Order is recognised as an order when all transactions and Service fees that are billed and listed on the order channel are paid in full by the Sender.
Cancellation of the Delivery Service orders can be made before the order is assigned or forwarded to the Driver-Partner without cancellation fees or as stated in the “Fee”.
If the cancellation of the Delivery Service order is made after the order is assigned or forwarded to the Driver-Partner, then the Service order must contact RaRa Delivery Customer Service.
Submission, request, and settlement of delivery Services are made before 15.00 WIB for same-day delivery Services and 17.00 WIB for instant delivery Services.
If the submission, request, and settlement of Delivery Services is made after 15.00 WIB for same-day delivery Service and 17.00 WIB for instant delivery Service, RaRa Delivery has the right to schedule delivery on the following day.
The limit on the size and weight of Packages per Service consists of 4 (four) types, namely:
Maximum dimensions: 10 cm
Maximum weight limit: 2 (two) kg
Maximum dimensions: 20 cm
Maximum weight limit: 5 (five) kg
Maximum dimensions: 30 cm
Maximum weight limit: 10 (ten) kg
Maximum dimensions: 40 cm
Maximum weight limit: 15 (fifteen) kg
The sender must pack the Goods properly, decent, and in a closed condition to protect the Goods during the delivery process. RaRa Delivery is not responsible for damage to Goods caused by wrong or inadequate packaging.
The Sender is not allowed to send the types of goods contained in the Prohibited Goods (as stipulated in these terms and conditions).
RaRa Delivery does not accept Packages/Goods that are prohibited by the provisions of RaRa Delivery and the provisions of Law No. 38 of 2009 concerning Post, namely:
Narcotics, psychotropic substances, and other illegal drugs;
Items that are easily damaged and can pollute the environment;
Items that violate decency; and/or
Other items which according to statutory regulations are prohibited
By upholding the values contained in RaRa Delivery, we refuse delivery of alcoholic drinks.
Items that exceed the vehicle’s carrying capacity.
Goods Ownership Obligations
The Sender guarantees that the Package/Goods delivered and/or sent through RaRa Delivery are following the applicable provisions and laws.
The Sender frees RaRa Delivery from all forms of claims by any party for violation of the guarantee of ownership of Packages/Goods sent through RaRa Delivery.
Obligations of Ownership of Seller Panel Account
The Account Owner guarantees that the use of the Account is correct and does not violate the norms of decency and/or applicable laws and regulations.
The Account Owner guarantees and frees RaRa Delivery from all claims for misuse of the RaRa Delivery Account.
RaRa Delivery has the right to take necessary actions directly without the approval of the Account Owner in the event of abuse of the RaRa Delivery Account.
The total cost for an order consists of standard transportation costs and additional Service fees.
Standard Delivery Charges include transportation of Delivery with specific dimensions and quantities for the Recipient. Please refer to the latest prices, dimensions, and quantity guidelines written on the RaRa Delivery digital channel or the RaRa Delivery application and panel. Guidelines can be changed at the policy of RaRa Delivery from time to time without prior notification.
Same-day Delivery Service fee:
The first 4 km = IDR 8,000,-
Next kilometer = IDR 2,000,-
Instant Delivery Service fee:
The first 4 km = IDR 10,000,-
Next kilometer = IDR 2,500,-
Additional Delivery fee:
The cost of Cash on Delivery (COD) that is submitted in the Delivery process is charged at the time of submission, request, and settlement of Delivery via the RaRa Delivery order channel of 1% of the total nominal value of the goods listed on the Delivery form.
For immediate orders: There is no fee if the Sender cancels a maximum of 5 minutes after a scheduled match with the Driver Partner.
For scheduled orders with same-day Delivery: There is no fee if the Sender cancels a maximum of 60 minutes before the pick-up time.
No printed receipts will be provided. An electronic receipt will be automatically issued only upon request upon completion of the order, sent to the email address provided by the Sender with the activation of the “E-Receipt” switch within the mobile application.
The Sender and/or Recipient will use the RaRa Delivery Service, namely the Cash On Delivery (COD) payment method for Delivery needs.
In this case, the User uses the RaRa Delivery Service with the COD RaRa Delivery payment method following each of the Terms and Conditions set by RaRa Delivery.
Users are required to provide any information required in the use of this Delivery Service and guarantee that any information and statements provided are valid and true. RaRa Delivery is not responsible for violations and non-compliance with the law, as well as conditions that do not meet the Terms and Conditions set by RaRa Delivery.
The provisions regarding Package/Goods Delivery will still refer to the Terms and Conditions for using RaRa Delivery Service. The Terms and Conditions are listed on the Terms and Conditions page.
RaRa Delivery Driver-Partners will do COD according to the nominal, description, and number of goods listed on the RaRa Delivery Service
Transactions using the COD method will be billed to the Recipient in cash.
Users have jointly agreed to the costs arising from payments using the COD Service.
RaRa Delivery has the right to refuse COD activities that are not stated in the Delivery log.
If the Recipient refuses the Package/Goods due to the mismatch of the Package/Goods, the recipient is required to contact the Sender.
If the Recipient has received the shipment and made a payment, but it is known that the contents of the Package/Goods are not suitable, then the Recipient is obliged to immediately contact the Sender.
Users release RaRa Delivery from all demands, claims, and compensation caused by:
Sender's order creation error;
Delivery failure because the Recipient is not at the Delivery location;
Package/Goods damage not caused by the negligence of RaRa Delivery.
Payment can be made by the Recipient and given to the Driver-Partners on duty.
The Recipient will make a cash payment to the assigned Driver-Partners.
If the Delivery fails not due to the error and/or negligence of RaRa Delivery, the costs incurred including but not limited to the cost of returning the goods are the responsibility of the User.
Disbursement or withdrawal of COD funds can be made through the channel or panel of the RaRa Delivery Service provided that it has passed the clearance period or the nominal stated in the special section of the Service is the amount that can be withdrawn or transferred to the registered User's bank account.
COD funds will be transferred on D + 7 after cash receipt from the Recipient or can be monitored clearly through the RaRa Delivery Service order channel.
RaRa Delivery is responsible for compensating both the Sender and the Recipient due to damage and/or loss of goods if:
Damage, loss, and/or defects in Items are caused by real mistakes and/or negligence of the Driver-Partners and/or RaRa Delivery;
The Items submitted by the sender to the Driver-Partners for delivery are equipped with good and proper packaging to prevent damage to the Items caused by the normal movement of the vehicle driven by the Driver-Partners during delivery; and not a hidden defect in the Items.
The Sender must submit the claim application through RaRa Delivery Customer Service not later than 3 (three) calendar days after the date the Package/Goods are received by the Recipient.
RaRa Delivery is not responsible for commercial, financial, and other indirect losses including losses caused by things beyond the control of RaRa Delivery or other indirect losses including damages due to Force Majeure (Force Majeure) such as earthquakes, natural disasters, rioting, floods, epidemics, wars, coups, rebellions, government policies, and other causes that occur beyond the capability of RaRa Delivery.
RaRa Delivery has the right to determine the category of valuable goods and valuable documents as long as they do not violate the provisions of the Law.
Each claim must be submitted no later than 3 (three) days after the Delivery is received by the Recipient, if it fails to submit a claim within that time, then the RaRa Delivery party has no obligation to respond to the submitted claim.
Each claim must be submitted in writing, accompanied by the Delivery order number, contact information, and other supporting documents requested by RaRa Delivery and reported to RaRa Delivery Customer Service.
Claims are limited to only one claim per Delivery order, claim settlement must be a full and final settlement for all loss or damage relating to such claims.
Without prejudice to article 6 and provided that RaRa Delivery is satisfied that the user’s claim is justified, RaRa Delivery’s responsibility for loss or damage to the Delivery item must be limited to the value of the delivery item or Rp 2,000,000 per Delivery order (whichever is lower).
In the case of damage to Delivery of goods, the amount of compensation by RaRa Delivery will be based on RaRa Delivery’s assessment of the level of damage and the actual cash value of the contents of the delivery provided, the amount of compensation must not exceed the compensation limit. In the case of loss or damage to the Delivery item, RaRa Delivery has the option to replace the Delivery item or make monetary compensation within the agreed compensation limit.
The user guarantees that he is the owner or authorized agent of the owner of the goods and that he is authorized to accept these terms and conditions not only for himself but also as an agent for and on behalf of the owner of the goods.
RaRa Delivery is responsible for all transactions that are processed, matched, and paid for through possible payment methods through the platform or channel of the RaRa Delivery order. Users must provide the Driver-Partners with sufficient, accurate, and executable instructions. Any additional costs arising from the difference between the information provided and the actual situation will be borne by the User. Amendments or changes in pricing must be complied with, approved, and updated in the RaRa Delivery Service. Any dispute management, refunds, cancellations, or changes to payments that are processed must be informed and managed directly by the RaRa Delivery team.
The User guarantees that the User has complied with all laws and regulations relating to nature, condition, packaging, handling, storage, and transportation of goods. Users may not participate in the delivery, and the Driver-Partners has the right to reject objects that are prohibited by law, hazardous materials, perishable materials, and radioactive materials. The user is responsible for any loss or damage suffered by third parties as a result of violating the provisions. The Driver Partner will not open and inspect the Delivery and is not responsible for the law arising from the carriage of delivery.
The User must ensure that the Delivery is packaged to protect the goods against damage in transit, and also that no part of the Delivery can be moved, can be removed, wrappers or containers are torn or damaged, the seal is damaged.
Users must ensure that the Delivery is packaged properly to avoid damage during delivery, and:
In the case of Delivery of a fragile nature, the Delivery must be packed in containers or containers of sufficient durability and strength and must be wrapped or surrounded by sufficient and suitable protective material in the box or container so that the Delivery is protected from damage which may be caused by shock, pressure or a normal blow to goods during a Delivery and that the Delivery must contain the words “FRAGILE” or “FRAGRED” which is prominently displayed in big letters on the face of the box or container and above the address of the Recipient; and
In the case of Delivery which is prone to damage due to bending, the Delivery must be packed in a container or packed tightly to prevent bending or damage during the Delivery and the container must contain the words “DO NOT FOLD” prominently displayed in capital letters on the face of the box or container. and above the consignee’s address.
RaRa Delivery is not responsible for providing protection services for the transport of perishable Packages/Goods or Packages/Goods that require protection from heat or cold. Such Packages/Goods will be accepted for transportation solely at the risk of the Recipient for any damage arising from transportation.
The User must provide in connection with each Submission all the necessary information, including without limitation:
User’s Name, address for collection of goods (including zip code), and telephone number;
Recipient’s name, delivery address (including zip code), and telephone number;
Special precautions to be taken in connection with the Delivery, such as “FRAGILE GOODS”, “EASY TO BREAK”, “DO NOT FOLD”, etc .;
For COD Delivery Service, enter the amount of money that must be received to enter in the comment box for smoother and faster order fulfillment.
If the Recipient is not at the address specified by the Sender and there is no other person to pick up the Delivery, the Driver Partner will contact the Recipient to provide further instructions regarding the Delivery. If the Recipient cannot be contacted, the Receiver’s items will be returned to the RaRa Delivery HUB and the cost for this trip will be borne by the Delivery applicant. If re-delivery of goods is required, a new Delivery order must be placed.
RaRa Delivery has the right to suspend, limit or terminate User’s access to all RaRa Delivery Services at any time without prior notice or accountability if RaRa Delivery has reasonable reasons to believe that the User has violated any of these requirements or according to RaRa Delivery the User is abusing the Service RaRa Delivery. The Terms and Conditions will not limit RaRa Delivery’s right to take other actions against Users deemed appropriate to defend the rights of RaRa Delivery or others.
The Driver Partner must take all reasonable precautions to prevent unauthorized persons from having access to the Delivery and must also take all reasonable precautions against loss or damage to the Delivery.
Driver Partners must make reasonable efforts to carry out the Delivery following their respective Delivery schedules. However, the Driver Partner is not responsible (whether in contract, error or otherwise) for delays affecting the Delivery for any reason.
The Driver Partner is not responsible for any loss or damage arising out of or in connection with:
Delivery of cargo is specified in the Terms and Conditions here
User’s failure to determine any precautions to be taken in connection with the Delivery, as required under this Clause 3.5
The Driver Partner’s failure to carry out any of his obligations here is a consequence of circumstances beyond his control
The Sender agrees that RaRa Delivery should be responsible only in the form of lost goods. Thus, all other types of loss or damage are exceptions (including but not limited to loss of profit, income, interest, future profits, or loss of income resulting from loss of goods), whether the loss or damage is specific or indirect, and even if the risk of loss or damage is brought to RaRa Delivery’s attention before or after receiving a Delivery request. The sender ensures that he will bear the losses himself under the provisions above.
RaRa Delivery’s total liability in respect of any Delivery must be limited to its true cash value, but in no case will not exceed IDR 2,000,000 (whichever is lower). One Delivery is defined as a Delivery order with one unique order code. The exception to this responsibility is COD (Cash On Delivery) Services as described in the clause.
The Sender will not file more than one claim for each shipment and the settlement of such claims must be a full and final settlement for all loss or damage in connection with the Delivery. If the Sender considers these limits to be insufficient to protect himself or the Delivery, then he must make his insurance arrangements, if this fails, the Delivery will bear all risk of loss or damage in connection with the Delivery. RaRa Delivery is not responsible for offering Delivery insurance or purchasing any insurance regarding Delivering. Customers who need Delivery insurance or all other risk insurance must purchase this insurance from a third party without any relationship with RaRa Delivery.
RaRa Delivery will not be responsible for any loss or damage arising out of or in connection with the following:
Orders arranged in or stated in one of the RaRa Delivery Terms and Conditions.
User’s failure to determine any special precautions that must be taken concerning Delivery, as required in the RaRa Delivery Terms and Conditions, on address labels, Delivery notes, waybills, and/or invoices.
Cash On Delivery – Orders that require the Driver Partner to collect cash from the pick-up or drop-off point and send or transfer cash to the Shipper via the prescribed method.
The Delivery of fragile items includes but is not limited to items such as cakes, flowers, glasses, and musical instruments.
Miscoordination, wear, mismanagement, heat, misprint, rot, discoloration, degeneration, explosion, ignition or hazardous, perishable, corruption-prone, brittle or fragile contents of Delivery.
Delay or confiscation by any government authority due to discovery of prohibited items or content.
RaRa Delivery fails to perform its obligations as a consequence of circumstances beyond its control, including without limitation such as weather conditions, floods, earthquakes, work stoppages, strikes, industrial disputes, war, government action, accidents, traffic obstructions or congestion, mechanical damage, or any other incident.
Any actions or omissions from parties other than RaRa Delivery, including and without limitation Users, designated parties, government officials, or any subcontractors involved by the Customer.
Damage to fragile goods or damage to goods due to inappropriate packaging.
RaRa Delivery will make every reasonable effort to carry out the Delivery request following the applicable RaRa Delivery schedule from time to time, but this schedule is not binding and does not form part of the contract. RaRa Delivery is not responsible for any damage or loss caused by delays in delivery schedules.
RaRa Delivery will not be responsible for any delay or non-delivery of Delivery arising out of or in connection with the hold on of Delivery by any government authority.
RaRa Delivery will not be responsible for any indirect or consequential loss or damage, including without limitation loss of profit, income, interest, future business, or anticipated savings, even if the risk of such loss or damage is known to RaRa Delivery before or after receiving the Delivery.
For the avoidance of doubt, RaRa Delivery will not be responsible for the delivery of goods before the delivery is received by RaRa Delivery to be delivered.
This software is provided to Users “as is” and although RaRa Delivery has used its best efforts to ensure that the software will function properly, RaRa Delivery does not guarantee software performance or software compatibility with the devices the user is using.
RaRa Delivery is a technology company that offers logistics services with same-day and instant delivery services provided to Users or Senders upon request. RaRa Delivery does not guarantee the availability of the Service, the availability of the vehicle through the use of the Service, the accuracy of the data or information provided as part of the Service, or the quality of the Service from participating Driver Partners.
RaRa Delivery is not responsible for any damages, claims, or costs of any kind including any consequential, indirect, incidental damages or loss of profit or any damage to User software as a result of using the Service or Customer’s installation and/or execution of the software, even if RaRa Delivery or its representatives have been notified of possible loss, damage or such claims.
The above limitations and exclusions apply to the extent permitted by applicable law.
Users will be asked to send personal information to RaRa Delivery to use certain functions of the RaRa Delivery Service.
The User agrees that RaRa Delivery can use the User’s data provided by the User for RaRa Delivery from time to time when the User uses the software to provide Delivery Services.
The User agrees that RaRa Delivery has the right to collect, use, store and update the User’s data in such a way, for and for the period required when RaRa Delivery provides the Service to the User, and the User ensures that the personal data provided is true, original, and the most recent.
User with full awareness declares that RaRa Delivery has the right to send User personal data to Driver Partner which may be required including and without limitation to send orders to be received by Driver Partner, confirmation or clarification of order information between User and Driver Partner, and tracking of vehicles ordered when RaRa Delivery provides service to the Customer.
User agrees that personal information such as User name, contact number, and email address can be used for all RaRa Delivery promotional and marketing efforts.
Users are prohibited from using the software to promote any illegal acts.
Users are prohibited from using the software to generate email advertisements or spam emails.
Users are prohibited from using the software in any way to track, stalk, harass or harm anyone.
Users are prohibited from interfering with or destroying the operation of the software, servers, and networks connected to the software; Nor does it violate any network terms, processes, or terms and conditions mentioned when using the software.
RaRa Delivery will run promotions from time to time. All promotions provided are subject to applicable regulatory requirements. RaRa Delivery has the right to revise, suspend, or terminate these needs or Terms and Conditions at any time and RaRa Delivery can cancel the offer at its discretion without prior notification.
All technological innovations, designs, logos, brands, photos, and images related to RaRa Delivery, both digitally and printed, cannot be used and acknowledged by any party and for any purpose, unless there is written approval from RaRa Delivery.
If the Sender has questions or complaints about the delivery of packages or goods through RaRa Delivery, the sender can submit questions or complaints through RaRa Delivery Customer Service.
All disputes arising from the implementation of the Terms and Conditions as well as the services provided by RaRa Delivery with the Sender will be resolved by deliberation and kinship, unless there are other matters deemed necessary to be continued in the next process through legal and regulatory channels applicable in the Indonesian region.
Dispute Resolution as regulated in this point for the services and Terms and Conditions set, determined, and determined by RaRa Delivery will be resolved through the jurisdiction of the District Court in Central Jakarta.
These terms and conditions are governed by and interpreted by applicable laws in Indonesia.
The sender agrees that RaRa Delivery has the right to terminate these Terms and Conditions as soon as there is a violation of these Terms and Conditions. For the avoidance of doubt, the termination of these Terms and Conditions does not require RaRa Delivery to provide compensation or compensate for any losses as long as the Sender uses the RaRa Delivery service. RaRa Delivery and Sender expressly override the provisions of Article 1266 of the Civil Code as long as it is necessary to terminate these Terms and Conditions without a prior court decision.
If one of the provisions in these Terms and Conditions becomes invalid or cannot be enforced legally, the other provisions will not be affected.
RaRa Delivery can change, revise, modify the Terms and Conditions at any time according to the business needs required by RaRa Delivery.