City Manager – Surabaya

About the Role

The ideal candidate will be responsible for managing and developing Surabaya city operations in line with corporate objectives, developing strategic initiatives and hands-on  approach to provide guidance towards achieving operational excellence.

Responsibilities

  • Build strong relationships with driver communities in the city conducting regular engagement events
  • Coordinate with different department heads to plan and execute any changes involving events, incentives, promos
  • Monitor the performance of the city, and create special projects to reach targets
  • Lead and guide the team in Surabaya to achieve their respective goals
  • Design strategies that consider market and competitive analysis, and customer segment penetration plans that support business growth and enhance brand equity
  • Relationship Building with customers. Continuously engage our customers and listening to their needs, feedback, and stay in close communications
  • Represent RaRa in meetings with local government and public/private sector stakeholders to ensure regulation compliance

Qualifications

  • Bachelor’s degree or relevant experience
  • 8 years of experience in business operations. Experience in courier and logistics industry is preferred.
  • Excellent communication skills in English and Bahasa Indonesia
  • Demonstrated ability to manage multiple projects/tasks at once and prioritize effectively
  • Comfortable building structure and process into unstructured environments
  • Strong in operational processes, management and excellent communicator
  • Ability to shift between high-level strategy and hands-on execution
  • Experience collaborating with direct and cross-departmental teams
  • Ability to thrive in fast growing, fast paced environment, which requires partnering with the team while completing tasks
  • Able to manage relationships with private stakeholders and government entities
  • Proficient in Google Workspace; with strong data analytical skills
Job Category: Operations
Job Type: Full Time
Job Location: Indonesia Surabaya

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