Driver Acquisition Manager

About The Role

The ideal candidate will be responsible for the overall lifecycle of Driver Partners. The Driver Acquisition Manager will partner with the Operation team to ensure driver recruitment and activation meet or exceed the needs of the business. This position reports into the Head of Driver Management.


  • Bachelor’s degree or relevant experience – 1-3 years of driver acquisition or other high volume independent contractor acquisition experience, last mile logistics and/or high-growth start-up experience is necessary
  • Excellent communication skills in English and Bahasa Indonesia
  • Demonstrated ability to manage multiple projects/tasks at once and prioritize effectively
  • Comfortable building structure and process into unstructured environments
  • Ability to shift between high-level strategy and hands-on execution
  • Experience collaborating with direct and cross-departmental teams
  • Ability to thrive in fast growing, fast paced environment, which requires partnering with the team while completing tasks
  • Proficient in Google Workplace; with strong data analytical skills


  • Manage driver acquisition process and funnel : sourcing, lead creation, onboarding, and activation
  • Implement and streamline processes to remove bottlenecks in recruitment funnel and onboarding process by proactively communicating with candidates
  • Regularly communicate with drivers for inquiries and feedback throughout their partnership lifecycle
  • Organize Driver engagement events within assigned area and regularly perform site visits Work cross-functionally with Operations team to serve as primary point of contact for drivers
  • Resolve any issues related to drivers raised by Field Operations – ie. contractual obligations, app functionality, pay, etc.
  • Work with Sales and Operations to anticipate spikes in demand, and implement plans to ensure sufficient, on-demand driver supply
  • Partner with our product & tech teams to create a better experience for our community of driver partners
  • Innovate and execute on unique, out-of-the-box, yet, data driven decisions for strategies for driver acquisition and retention
  • Research and analyze financial and operational metrics and drive improvements aligning with the long range financial plan

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